Frequently Asked Questions (FAQs)
Completing the LA HAP Application
How can I complete a LA HAP application?
Soon, you will be able to create an account and fill out your application entirely online here! No mailing or faxing required, and you can upload your documentation directly from your computer or even from a photo on your phone.
The online application is great because it saves you time and guarantees that we will receive your application, but you can always fill out the paper application if you’re more comfortable with it. You can find that application here.
My case manager always does my paperwork for me. Can they manage my account for me?
Your case manager can certainly help you set up your account and help you fill out your application, but the account belongs to you and only you. A case manager cannot submit an application on your behalf except in very rare circumstances (for example: if you were incapacitated in the hospital or in jail).
The advantage of this is that you will know exactly what’s been submitted to LA HAP and where your application is in the review process. You can always call LA HAP at 504-568-7474 if you have questions as you are filling out the application.
What documentation do I need to include with my application?
Here are the types of documentation you may be asked to provide on the LA HAP application:
- Proof of your Louisiana residency (once a year)
- Proof of your income and the income of everyone else in your household (once a year)
- If you are asking for premium assistance for the first time, or for a new plan, or if the premium amount has recently changed: Documentation of the premium amount
- If you have Medicare and your household income is below 150% FPIG: Documentation of your Low Income Subsidy status (that you are receiving LIS, or that you have applied and/or were denied in the past 12 months) (once a year)
How do I report a change to my insurance or other information?
At any time during the year, you can log into your account and….etc.
Do I still need to recertify every 12 months?
It’s a federal law that all LA HAP clients must recertify every 12 months. But, this is easier to do with the online application because the information you enter during one recertification will be saved in your account to be used next time. You will still be asked to review your information each time and update anything that has been changed.
How will I know when it's time to recertify?
Will LA HAP let me know if anything on my application is missing?
In many cases, you won’t even be able to submit your application until your information is complete. For example, your application will never be incomplete because you forgot to include your mailing address because you won’t be able to submit your application without writing your address first.
If LA HAP does need to follow up on anything in your application, they will send you a secure message [more details coming soon].
Using your LA HAP benefits
Which pharmacies can I go to?
You must use a pharmacy that’s in the LA HAP network. The columns on the left will tell you whether each pharmacy sees insured members, uninsured members, or both. If you have insurance, your pharmacy must also be in your insurance company’s network.
My doctor says they aren't in the HIP network. What can I do?
There are thousands of doctors in Louisiana, and HIP is a small program- not all doctors understand how it works. HIP is not an insurance company, so they don’t have a “provider network” like an insurance company does. HIP will work with any provider who chooses to work with them. This page has information for medical providers on how the program works and also a copy of the HIP Medical Provider Packet. This packet is a useful thing to send to providers to explain how the program works.
You can also call HIP at 225-424-1799 and ask them to contact your provider for you to explain the program. Unfortunately not every provider agrees to work with HIP, but most do.
Make sure you read our Member Guide thoroughly: We have one for Insured Members and one for Uninsured Members.
I'm about to go to the doctor. How can I make sure I won't get a bill?
Make sure you read our Guide for Insured Members carefully (or our Guide for Uninsured Members, if you don’t have insurance). The most important thing you can do to avoid a bill is to make sure you contact your provider before your visit and let them know that you are enrolled in a secondary payer program known as the Health Insurance Program that can pay co-pays, coinsurance and deductibles on your behalf. HIP cannot reimburse you for anything you pay yourself.
Some providers send bills to HIP directly, and others will send them to you. If you receive a bill, you can forward it onto HIP along with the Explanation of Benefits that you get from your insurance company. You can fax these documents to HIP at 225-927-1267 or mail them to: PO Box 66913, Baton Rouge, LA 70896.