Resources for Case Managers
LA HAP Program Resources
LA HAP Policy & Procedure Manual (updated 10/21/19)
Release of Information (ROI) Form
Use this form if you want to grant permission to an agency to access and release client information to/from LA HAP. Form MUST be initiated and signed by client.
2019 Federal Poverty Income Guidelines for Ryan White eligibility (updated 3/8/19; LA HAP uses 2019 FPIG until March 2020)
Webinar Archive
LA HAP hosts a webinar on the first Thursday of every month at 10 am. Topics vary. To subscribe to our invitation list or to suggest a webinar topic, please email lahap@la.gov.
Open Enrollment 2020: A Guide for LA HAP Assisters
This webinar was presented in October 2019. It reviews the basics of Open Enrollment and action steps which must be taken by LA HAP clients.
Navigating Dental Benefits
This webinar was presented in August 2019. It reviews how LA HAP clients can enroll in and use dental benefits.
2019 Open Enrollment Debrief & Tax Filing Considerations for the 2018 Filing Year
This webinar was presented in March 2019. It reviews responsibilities that LA HAP clients have toward HIP and toward the Marketplace at this time.
LA HAP Beyond the Basics
This webinar goes into more specific detail regarding HIP and LDAP utilization, serving special populations, and client rights and responsibilities.
Orientation to the Louisiana Health Access Program
This webinar introduces LA HAP coverage and utilization.
Ramsell User Resources
Ramsell User Request Form
For the purposes of tracking client eligibility, LA HAP grants Ramsell User Interface access to agencies who receive Ryan White funding to conduct case management and/or who manage caseloads of at least 50 Ryan White-eligible clients. Do NOT use this form if you are receiving an error message that your Ramsell web access has expired. Instead, contact Ramsell Technical Support at 1-888-311-7632.)